Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" refers to AI integration consulting services provided by Hexalith, including data pipeline architecture, MLOps implementation, and risk assessment.
• "Client" or "You" refers to the individual or organization engaging our services or using our website.
• "We", "Us", or "Hexalith" refers to Hexalith, operating from Kuala Lumpur, Malaysia.
• "Agreement" refers to these Terms and Conditions along with any service-specific agreements.
• "Deliverables" refers to documentation, code, configurations, and other materials produced during service delivery.

2. Acceptance of Terms

By accessing our website, submitting inquiries, or engaging our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you should not use our services.

You must be at least 18 years old and have legal capacity to enter into binding agreements to use our services.

3. Service Description

Hexalith provides professional consulting services for AI integration, including:

• Data pipeline architecture design and implementation
• MLOps infrastructure development and deployment processes
• AI risk assessment and compliance review
• Technical documentation and knowledge transfer
• Ongoing support and periodic system reviews

Service scope, deliverables, timeline, and pricing are defined in project-specific agreements following initial assessment. We reserve the right to modify service offerings with reasonable notice.

4. Client Responsibilities

To enable effective service delivery, clients agree to:

• Provide accurate information about technical requirements and constraints
• Grant necessary access to systems, data, and personnel
• Respond to requests for information within agreed timeframes
• Designate authorized representatives for decision-making
• Maintain confidentiality of sensitive technical information shared during engagement
• Comply with applicable laws and regulations in their use of deliverables

Delays caused by failure to meet these responsibilities may affect project timeline and pricing.

5. Intellectual Property

5.1 Deliverables

Upon full payment, clients receive ownership of custom deliverables created specifically for their project, including documentation, configurations, and implementation code. This excludes our proprietary methodologies, templates, and tools used in service delivery.

5.2 Hexalith Property

We retain all rights to our methodologies, assessment frameworks, templates, and general knowledge developed through our work. Clients receive a license to use deliverables for their internal business purposes only.

5.3 Client Data

Clients retain all rights to their data, business processes, and proprietary information. We do not claim ownership of client intellectual property.

6. Payment Terms

Payment terms are specified in project agreements. Generally:

• Fees are quoted in Malaysian Ringgit (RM)
• Invoices are payable within 30 days of issuance
• Late payments may incur interest charges at 1.5% per month
• Project milestones may require partial payment before proceeding to next phase
• Additional work beyond agreed scope will be quoted separately

We accept bank transfers and other payment methods as agreed. All fees exclude applicable taxes unless stated otherwise.

7. Confidentiality

Both parties agree to maintain confidentiality of sensitive information disclosed during engagement. This includes technical specifications, business processes, data, and project details. Confidentiality obligations survive termination of services.

Exceptions to confidentiality include information that is publicly available, independently developed, or required to be disclosed by law.

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that services will be performed with professional skill and care consistent with industry standards. Deliverables will conform to specifications outlined in project agreements.

8.2 Disclaimers

Services and deliverables are provided on an "as is" basis. We make no guarantees regarding:

• Specific business outcomes or financial results from AI implementation
• Performance of systems in all possible scenarios or edge cases
• Compatibility with future technology changes or third-party updates
• Elimination of all possible risks or vulnerabilities

Clients are responsible for testing and validating deliverables in their specific environment before production deployment.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• Our total liability for any claim shall not exceed the fees paid for the specific service giving rise to the claim
• We are not liable for indirect, consequential, or incidental damages including lost profits, business interruption, or data loss
• Claims must be brought within 12 months of the event giving rise to liability
• We are not liable for issues caused by client's misuse of deliverables, failure to follow recommendations, or modifications made without our involvement

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or matters that cannot be excluded by law.

10. Indemnification

Clients agree to indemnify and hold harmless Hexalith from claims arising from their use of deliverables in violation of law, infringement of third-party rights, or breach of these terms. This includes reasonable legal fees and costs.

11. Termination

11.1 Termination by Client

Clients may terminate services with 30 days written notice. Fees for work completed through termination date remain payable.

11.2 Termination by Hexalith

We may terminate services if client breaches material terms, fails to make payment, or if continuing the engagement would be impractical or unethical.

11.3 Effect of Termination

Upon termination, we will deliver work completed through termination date. Confidentiality, payment, and intellectual property terms survive termination.

12. Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

12.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith resolution through direct communication. We encourage clients to contact us promptly with concerns.

13. General Provisions

13.1 Entire Agreement

These terms, together with project-specific agreements, constitute the entire agreement between parties and supersede prior discussions or understandings.

13.2 Severability

If any provision is found invalid or unenforceable, remaining provisions continue in full effect.

13.3 Waiver

Failure to enforce any term does not constitute waiver of future enforcement of that term or other terms.

13.4 Assignment

Clients may not assign rights or obligations without our written consent. We may assign to affiliated entities or in connection with business transfers.

13.5 Notices

Formal notices shall be sent to addresses provided in project agreements or to [email protected].

14. Changes to Terms

We may update these terms periodically. Material changes will be communicated through our website or direct notification to active clients. Continued use of services after changes indicates acceptance of updated terms. Project-specific agreements are not affected by general terms updates unless explicitly amended.

15. Contact Information

For questions about these Terms and Conditions, please contact: